03Avlu Calls
See and raise your team's performance.
Every call is logged in the patient's file: who called, for how long, and what comes next. Managers see who performs and who needs help.
Available now. We install it on your clinic's server within about two weeks of signing. It works with your clinic's own CloudTalk account.
- Pick a stage and press Call all: the app dials one patient after another.
- Call my tasks calls today's call tasks as one list.
- No answer adds an attempt by itself; after a talk you choose the next step.
- Each patient is called in their own callable hours, at most once a day.
Sound familiar?
- Missed calls get forgotten.
- There is no record of who called which patient, and when.
- Each morning, coordinators build their own call list.
With Calls, the coordinator picks a stage and calls down the list; every call is saved to the patient file on its own.
The phone becomes part of the patient file
Who called whom and when, how the call went, and who is next, all in one place.
CloudTalk in the patient file
Click-to-call from the patient file; calls and recordings land in the patient file on their own. Phone numbers are hidden on screen.
Calling by stage
Call the patients in a stage one after another with “Call all”; a 5-second countdown comes before each call, and the coordinator can skip. You set the retry ladder for patients who cannot be reached.
“Call my tasks”
Today's and overdue call-back tasks in one list, called in turn. After the call the task closes or gets a new date.
Missed calls are not forgotten
If a patient calls and nobody can answer, a call-back task goes to the patient's coordinator; if it runs late, the team leader is told.
The outcome moves the stage
When the coordinator picks how the call went, the patient's stage moves on by itself; with no answer, the attempt count goes up.
The patient's own time
The patient's local time and calling hours are respected; in list calling a patient is called at most once a day, except for a call-back they asked for.
A sample day
A day with Calls
A fictional example; stages and times are set to fit your clinic.
- 09:00
The coordinator opens “My calls”: for each stage, how many patients to call now, to call back today, and already called today.
- 09:05
She picks the “No answer 1” stage and presses “Call all”; the patients are called one after another.
- 09:20
For a patient who does not answer, the attempt count goes up on its own; for a patient she spoke to, she picks the next step.
- 11:30
A call goes well; she picks “Waiting for photos” and the patient's stage moves on by itself.
- 13:40
A patient calls the clinic and nobody can answer; a call-back task goes to the patient's coordinator.
- 16:00
With “Call my tasks”, the coordinator calls today's call-back tasks from one list.
What the price includes
There is no separate installation fee, and your clinic configures nothing itself.
In the app
- CloudTalk's features inside the patient file: click-to-call, recordings and missed calls
- Calling by stage, with a retry ladder
- The “Call my tasks” queue
- Missed-call follow-up
- If it is your first app, the shared core: patients and stages, roles and 2FA, an append-only audit log, encrypted backups, full data export
At installation
- The server spec, the account opened in your clinic's name, and the server hardened
- CloudTalk API keys and the connection
- CloudTalk users matched to your coordinators
- The stage ladder and the call-outcome options
Training and support
- 2 remote training sessions
- 1 on-site go-live day in Istanbul
- 30 days of close support after go-live, with a daily check-in
- 12 months of updates and support
Unlimited users, shared across all apps, including the clinic owner, doctors and read-only managers.
Works on its own. Meets the others in one patient file.
On its own
Calls works on its own and also reaches patients who have no WhatsApp chat. Your clinic uses its own CloudTalk account and pays CloudTalk directly.
With the other apps
- Avlu Treatment Plan
You call the patients who received a plan, one after another, from the “Plan sent” stage.
- Avlu Lead Distribution
You call a new lead from the file in one click; the call counts as first contact.
- Avlu WhatsApp
Click-to-call from the chat; the call record shows inside the chat.
With your CRM
Already use a CRM? Keep it: every finished call is added as a note on the patient's deal in your CRM. Zoho CRM is ready; other CRMs with an API are connected during setup.
What installation needs
What we need from you
- A server in your clinic's name, built to our spec
- A CloudTalk account and numbers (paid directly to CloudTalk)
- Another telephony provider: integrated on request
Outside platforms
It depends on CloudTalk (CloudTalk API). CloudTalk changes how its connections work on a regular basis, so the connection is guaranteed to keep working only while Updates & Support is active. Other telephony providers are integrated on request.
One-time price
- As your first app€5,500
- Added later€3,000
Excluding VAT · installation, training and 12 months of updates and support included · no monthly payment to Avlu
What you pay the providers directly each month
- Server: 1-2 apps
- €9–10 a month
- Encrypted backup off the server
- €3–4 a month
- CloudTalk, per agent (Calls only)
- €19–49 a month
- Avlu
- No monthly payment
Avlu adds nothing to these amounts and takes no share of them. The amounts are today's approximate figures for a server in the EU (Hetzner), which we recommend for clinics outside Türkiye.
Yearly Updates & Support is optional from month 13; today it is €1,100 a year for 1 app.
Starting with Calls
Available now. We install it on your clinic's server within about two weeks of signing. It works with your clinic's own CloudTalk account.
In the demo we go through your stages and the way your team calls today.
We prepare the server, connect CloudTalk and match the users. Our target is 10 business days from server and CloudTalk access; a target, not a promise.
Two remote training sessions, an on-site go-live day in Istanbul, then 30 days of close support with a daily check-in.
It needs a CloudTalk plan with API access. We help you choose the right plan in the demo.
Questions about Calls
Questions about your own stages and phone system we answer in the demo.
Which CloudTalk plan do we need?
A CloudTalk plan with API access; not every plan includes it. CloudTalk users are opened for the coordinators who will call.
We do not sell CloudTalk; your clinic pays CloudTalk directly, at CloudTalk's own price.
We use another telephony provider. Does that work?
Our ready integration is with CloudTalk only. We integrate another provider on request, after we look at the provider's API together.
A new connector costs €5,500 one-time; it is delivered in 6-8 weeks once the API is confirmed usable, with 12 months of maintenance included. A connector already built for another Avlu clinic costs €2,750 (excluding VAT).
How much does CloudTalk cost on top?
CloudTalk is a separate monthly cost paid directly to CloudTalk; we add nothing to it.
Today about €19–49 per agent a month.
Does the system call patients by itself?
No. The coordinator starts the calls. With “Call all”, the system dials the next patient on the list after a 5-second countdown, and the coordinator can skip. Your team always does the talking: with Avlu, no AI talks to your patients.
The patient's local time and calling hours are respected; in list calling a patient is called at most once a day, except for a call-back they asked for.
Can we call patients who have never written on WhatsApp?
Yes. Avlu Calls calls anyone with a patient file; no WhatsApp chat is needed. If Avlu WhatsApp is installed too, you can call from the chat in one click and see the call history inside it.
Do we pay Avlu anything every month?
No. You pay once for each app; installation, training and 12 months of updates and support are included in the price. There is no monthly payment to Avlu.
Your server, the backup off the server and, if you use them, CloudTalk and Meta's message fees are paid each month directly to those providers. We add nothing to these amounts and take no share of them.
Today's approximate amounts: the server costs €27–36 a month (1-2 apps) or €45–63 (Avlu Complete or a larger team), and the backup off the server €4–7 a month.
What happens after 12 months?
From month 13, yearly Updates & Support is optional. If you renew, you keep getting new versions, security patches, fixes for changes at Meta, WhatsApp and CloudTalk, and support in Turkish and English.
Today's yearly amount: 1 app €1,100, 2 apps €1,700, Avlu Complete €2,150 (excluding VAT). The renewal is always quoted per year.
If you do not renew, your installed version keeps working; you just get no updates and no support. The shared core and Treatment Plan keep working as delivered. Lead Distribution, Calls and WhatsApp depend on Meta and CloudTalk, which change how their connections work on a regular basis, so their connection is guaranteed to keep working only while Updates & Support is active.
See Calls with your own stages.
In a 30-minute demo we show how a calling day would run with your team's stages.