Installation and server
We install it. The server is yours.
There is no separate installation fee, and your clinic does not have to configure anything itself. We write the server spec, open the account in your clinic's name, install Avlu and train your team.
Your clinic
Your team
Connects in the browser, on your clinic's own domain.
Encrypted connection
Türkiye or EU · in your clinic's name
Your server
Avlu and your patient files live here. The encrypted backup is kept off the server, in the same region.
With permission, logged
Avlu support
Only with your permission
We connect for support; every connection is logged.
- 10 business daysGo-live target for one app
- In your clinic's nameA server your clinic pays for, in Türkiye or the EU
- Only with your permissionSupport access; every connection logged
Installation in six steps
All of it is included in the licence. We run the steps in order; from you we need only access and a few decisions.
-
Server
We send a written server spec and order list. The provider account is opened in your clinic's name. Then we harden the server: key-based login, a firewall and automatic security updates.
-
Installation
We install Avlu as a locked package, on your clinic's own domain, over an encrypted connection. The licence key is bound to your clinic, your domain and your server. We set up an encrypted daily backup off the server, in the same region, test a restore and switch on uptime monitoring.
-
Shared core
Users, roles, stages and two-step verification. The KVKK pack: a data processing agreement, the sub-processor list, and notice and consent templates. We import your existing patients, leads and price list once, from a standard Excel or CSV file.
-
App setup
For each app you buy:
- Avlu Treatment Plan: price-list cleanup, PDF design and plan templates.
- Avlu Lead Distribution: help with Meta business verification; your Pages, lead forms, consent text and routing rules. Set up on your clinic's own Meta app.
- Avlu Calls: CloudTalk keys and connection, the agent map and the calling order by stage.
- Avlu WhatsApp: Meta verification, a WhatsApp Business account owned by your clinic, the number move, a standby number and the template pack.
-
Training
2 remote sessions per app, a separate session for team leaders and the owner, short videos in Turkish, and an on-site go-live day in Istanbul (2 days with Avlu Complete).
-
Close support
For 30 days after go-live we check in with you every day; then 12 months of updates and support follow.
Our go-live target is 10 business days for one app and 20 for Avlu Complete, counted from the day we receive server and Meta access. It is a target, not a promise; WhatsApp also depends on how quickly Meta verifies your clinic.
Technical details
- A locked installation package (Docker) and an automatically renewed TLS certificate (Caddy).
- SSH key login, a firewall, fail2ban and automatic operating-system security updates.
- A signed licence key, checked offline; there is no switch that stops a fully paid licence remotely.
- An encrypted daily backup in storage separate from the server, in the same region; the restore is tested at installation.
- Uptime monitoring. While under support, the app sends only an anonymous heartbeat with the installation ID, the version and the number of active users; it sends no patient data.
Which server?
A virtual server (VDS) that your clinic buys, owns and pays for directly: in Türkiye for clinics in Türkiye, or in the EU for clinics outside it. We write the spec and open the account in your clinic's name; we never resell hosting.
| Use | Server | Monthly, about |
|---|---|---|
| 1–2 apps, up to 25 users | 4 vCPU · 8 GB RAM · 160–200 GB NVMe | €27–36 / month |
| Avlu Complete, or a larger team | 8 vCPU · 16 GB RAM · 320 GB NVMe | €45–63 / month |
| Encrypted off-server backup storage | Separate from the server, in the same region | €4–7 / month |
| Clinics outside Türkiye | Hetzner CX33 or CX43, plus a Storage Box | about €9 (CX33) or €16.5 (CX43), with an IPv4 address |
- The server runs in a data centre; you do not need any hardware at your clinic.
- Moving up from the smaller server is an upgrade on the provider's side, with no reinstall.
- Example providers: Turhost VDS (Türk Telekom's Istanbul Gayrettepe data centre) or Natro XCloud Pro, and Hetzner for clinics outside Türkiye. These are examples; we have no partnership with them.
- You prepay the server and backup yearly; our monitoring warns you 30 days before the bill is due.
- The server and backup are not included in the price: your clinic pays the provider directly, and we add nothing to that bill.
Support response times apply on a provider from our approved list (a Tier 3 data centre in Türkiye, or Hetzner in the EU for clinics outside Türkiye), on a server built to our written spec, with an off-server backup. On any other server, support is charged by the hour, with no response times.
Updates
While Updates & Support is active, your installation receives new versions (monthly) and security patches, new features, and fixes for changes at Meta, WhatsApp and CloudTalk. The first 12 months are included in the price; after that, the yearly Updates & Support renewal is optional.
- Updates go to installations with a valid licence key and active Updates & Support.
- If you stop renewing, your installed version keeps working; you simply receive no new versions and no support.
- Yearly amounts today: 1 app €1,100, 2 apps €1,700, Avlu Complete €2,150.
Backups and monitoring
An encrypted backup is taken every day and kept off the server, in the same region as your server. The restore is tested at installation. While Updates & Support is active, we monitor your backups and server health remotely.
Support access: only with your permission
We connect to your server only for support, with your permission, and every connection is logged.
- Support runs Monday to Saturday, 09:00–19:00, in Turkish and English, by WhatsApp, phone or ticket. First reply within 4 business hours.
- Critical outages (the system is down, leads stop arriving, a connection has dropped): we respond within 2 hours, 08:00–22:00 every day.
- These times apply while Updates & Support is active, on a provider from our approved list.
- The contract states that neither our founder nor any clinic he manages will access your data.
- You read the access log yourself, on screen.
What belongs to your clinic
No source code is handed over: you receive a locked package and a licence key bound to your clinic.
The server, the domain, the WhatsApp Business account and the number belong to your clinic.
You can export all your data as CSV and SQL at any time, free of charge, whether you renew or not.
There is no switch that stops a fully paid licence remotely. If you stop renewing, your installed version keeps working; you simply receive no updates and no support.
Treatment Plan and the shared core keep working as delivered. Lead Distribution, WhatsApp and Calls depend on Meta and CloudTalk, which change their systems regularly, so they stay connected only while updates are active.
Monthly running costs (paid directly to the provider)
There is no monthly payment to Avlu. You pay for the server the apps run on and the platforms you use directly to those providers; we add nothing to these amounts and take no share of them.
Every quote includes this table, filled in for your clinic's number of users and apps. The amounts here are for a server in the EU (Hetzner), which we recommend for clinics outside Türkiye.
| Cost | Monthly, about | When |
|---|---|---|
| Server: 1–2 apps | €9–10 / month | Up to 25 users |
| Server: Avlu Complete | €16–17 / month | Or a larger team |
| Encrypted off-server backup | €3–4 / month | Every installation |
| CloudTalk, per agent | €19–49 / month | Only with Calls |
| Meta and WhatsApp fees | By use | Only with Lead Distribution and WhatsApp |
| Avlu | €0 / month | The licence is paid once |
Installation questions
Will the server sit in our clinic?
No. The server we recommend is a virtual server (VDS) running in a data centre (in Türkiye for clinics in Türkiye, in the EU for clinics outside it); you do not need any hardware at your clinic. The account is opened in your clinic's name, and your team connects in the browser.
Who buys the server, and who pays for it?
Your clinic buys it and pays for it, in its own name, directly from the provider. We prepare the spec and the order list and open the account with you, in your clinic's name. Avlu never resells hosting and adds nothing to the server bill.
Which provider do you recommend?
A VDS built to our spec in a Tier 3 data centre in Türkiye, for example Turhost VDS or Natro XCloud Pro. Clinics outside Türkiye can use Hetzner (CX33 or CX43 with a Storage Box). These are examples; we have no partnership with any of them. Before you order, we go through our approved list together.
Can we change the server later?
Yes. The new server gets a new licence key. A move or reinstall is free once a year while Updates & Support is active.
Otherwise a move costs €1,100.
Who takes care of updates?
While Updates & Support is active, new versions (monthly) and security patches are delivered to your installation, and we switch on automatic operating-system security updates at installation. We make the connections this needs only with your permission, and every connection is logged.
Who can access our data?
Your data stays on your clinic's server, and under KVKK your clinic is the data controller. Your team sees what its roles allow. We connect only for support, with your permission, and every connection is logged.
What happens if we do not renew after 12 months?
Your installed version keeps working with no time limit; you simply receive no updates and no support. Treatment Plan does not depend on any outside platform, so it keeps working as delivered. Lead Distribution, WhatsApp and Calls depend on Meta and CloudTalk, so they stay connected only while updates are active.
Do we get the source code?
No. You receive a locked package and a licence key bound to your clinic and your server. The installed version is yours to keep: there is no switch that stops a fully paid licence remotely, and you can export all your data as CSV and SQL at any time, free of charge.
Let's plan your server together.
In the demo we work out together which server your number of users needs, and what the monthly running costs will be.