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Licence, updates and support

Your licence is bought once and lives on your server. Here is where you see it, how you add an app and how updates reach you.

For: Admins

In every Avlu

The Programs page

Settings → Programs (admins only): your clinic's Avlu licence, what it includes, how much is used and how to change it. The app calls the apps “programs”.

  • Licence: the licensee, the state (for example Active), the Installation id, the Server code, the Addresses on the licence and the Avlu version.
  • Programs: each program is bought once; a new key adds a program without a reinstall. The core is always on. A program you do not own shows Request this program.
  • Free extras: which extras your licence allows; switch them in Settings → Features.
  • Usage: your licence includes unlimited users; the WhatsApp numbers and Facebook pages in use, with Request another WhatsApp number.
  • Updates and support: the date until which you receive updates and support.
  • Online check and health report: Check online for new keys and updates and Send a daily health report to Avlu. The health report carries no patient data.
  • Backups: the last good backup and the backup timer (read-only).
  • Apply new licence key.

Adding an app later

You can start with one app and add the others when you are ready. Nothing is reinstalled: a new licence key switches the app on.

  1. On Settings → Programs, next to the app you want, press Request this program. One button opens a prepared WhatsApp message, the other (E-mail) a prepared e-mail. They carry your licensee name, installation id, version and programs, never patient data.
  2. Avlu sends you a new licence key, as a .avlu file or a text.
  3. Under Apply new licence key, paste the key or press Choose a .avlu file, then press Check key.
  4. The dialog Apply this licence key? lists exactly what changes. Press Apply key. You see “Licence key applied”.

With Check online for new keys and updates switched on, a newer key for your installation is applied by itself.

The new app's pages appear in the menu at once. Set it up with its guide: Treatment Plan, Lead Distribution, Calls or WhatsApp. Prices for adding an app: Pricing.

Updates, support and renewal

Your licence includes 12 months of updates and support. After that, the yearly renewal is optional (what it includes and costs).

  • From 60 days before the end, a banner says “Updates and support end on … (in … days). Request a renewal to keep receiving them.” Press Request renewal on Settings → Programs.
  • If you do not renew: “Your Avlu keeps working; renew to receive updates and support.” Nothing stops; you only receive no new versions and no support.

New versions

When a new version exists, Settings → Programs says “Avlu … is available.” Your IT installs it on the server; the page shows them the command to run. A version released after your updates ended needs a renewal first: “It was released after your updates ended: renew to install it.”

More about updates and backups on your server: Installation & server.

The About page

Settings → About (everyone): the version, who the licence is for, the Installation id and Server code, whether the installation matches the signed release, what the licence includes and the last good backup. Support may ask you for the installation id: copy it from here.

Getting support

  1. Ask your clinic's admin first: most questions are a setting or a permission (see Messages you may see).
  2. The admin contacts Avlu: with the request buttons on Settings → Programs, or by e-mail at info@avlusoft.com. Say what you did, what you saw (the exact message) and your installation id.

Support hours and response times: Installation & server. We connect to your server only with your permission, and every connection is logged.