Avlu Patient App
Stand out from other clinics: your own app on your patient's phone.
Instead of a PDF and scattered messages, your patient has everything in one place: the offer, the trip, the days in Türkiye and the aftercare. In their language, with your logo.
Nothing to download · Added to Treatment Plan
Sample screen · Fictional patients and data · The app opens in the patient's language; English here.
The patient's journey, in one link
The app moves from one stage to the next by itself, following the patient file; the patient never has to switch stages.
01The offer
Everything they need to decide
- The options and their prices, what each price includes and the date it is held until.
- Your clinic's own photos, your address on a map, your health-tourism licence, and your Google rating and reviews.
- Their doctor: photo, title, years of experience and the languages they speak.
- The hotel: photos, stars, the distance to the clinic and what is included.
- The days in Türkiye at a glance, how payment works (the deposit, and the balance paid at the clinic) and your FAQ.
- An optional health form, “Help your doctor plan”: about 3 minutes.
- Buttons that open WhatsApp: “I want this option” and “Request a video call”. The full plan as a PDF, and the deposit button if you use a deposit link.
Your team
Your team is notified the first time the patient opens the link. When the patient picks an option, an urgent alert goes out and your team gets a follow-up task, due within the hour.
Sample screen · Fictional patients and data 02Before travel
Getting ready, on one list
- A “Booking confirmed” card: the dates, the hotel and the airport pickup, and how many days are left.
- A checklist: passport, flight ticket or flight number and arrival time, and the number of companions.
- The health form, now required: illnesses, medicines (blood thinners included), allergies and smoking. Your doctor answers “All fine”, “We need to talk” or “Not suitable now”.
- What to do before flying and what to bring.
- Their coordinator: photo, languages and your clinic's hours.
- “Good to know”: visa, money and payments, SIM card, weather and clothes, and the distance from the airport. Short notes your clinic can edit.
Your team
The passport, ticket and health form go straight into the patient file. If the health form has a red-flag answer, such as blood thinners or diabetes, your doctor gets an urgent task and can review the form before the patient travels.
Sample screen · Fictional patients and data 03In Türkiye
Every day, where to be and when
- An “I've landed” button that opens WhatsApp with a message to your clinic already written.
- The driver: name, number, the car's model, colour and plate, and the airport meeting point with a photo.
- The day's schedule and a treatment-day card: what will happen that day and how long it takes.
- The hotel on a map, with check-in, check-out and breakfast times. A photo of your clinic's entrance, so they can find the door easily.
- The balance due at the clinic and how they can pay; the pickup time on the day they fly home.
- In an emergency: your clinic's number and 112.
Your team
When the patient taps “I've landed”, their coordinator is notified. If the driver's details are still missing the day before arrival, your team gets a task.
Sample screen · Fictional patients and data 04Aftercare
Still there once they are home
- Day-by-day care instructions from the treatment date, and what is normal at each stage, all approved by your doctor.
- Check-in photos at set times: dental at week 1 and months 6 and 12; hair at months 1, 3, 6, 9 and 12. The doctor answers “All good” or “We need to see you”.
- A “Something not right?” button that opens WhatsApp.
- For implant patients, the second visit with its date and preparation; the travel and Türkiye stages come back for that visit.
- A review request on Google and Trustpilot to every patient, and a “Share with a friend” button; neither comes with a reward.
Your team
When a check-in is due, your team gets a task with a ready-made WhatsApp message in the patient's language. The photos go into the patient file, and the doctor reviews them.
Sample screen · Fictional patients and data
Implants and other two-visit treatments
With the patient until the second visit
For treatments that need two visits, such as implants, the app stays with the patient through the months in between.
- In the offer
Both visits, from the start
Each option shows both visits and the healing time in between: what is done at each visit, how many days it takes and what is paid.
- Between visits
What was done, and the time left
The app shows what was done at the first visit and the time left until the second. As the second visit gets closer, the patient taps “Choose my dates”, and the dates they pick reach their coordinator as a task.
- Before visit 2
The doctor's ready check
Four weeks before the flight, the patient sends one photo and replies to three short questions; the doctor answers “Ready” or “We need to talk”. Before the patient travels, your doctor sees whether they are ready for the second visit.
For your clinic
When a patient does not come back for the second visit, your clinic loses that visit's payment. So the app stays with them until then: if no dates are chosen 6 weeks before the second visit, their coordinator gets a task to call them.
How it reaches the patient
No download, no install
The patient taps one link; there is nothing to search for, download or install.
The link goes out on WhatsApp
The coordinator sends it from the patient file in one tap. Every patient gets a private link of their own.
It opens straight away
In the patient's language and with your clinic's logo: Turkish, English, German, French, Spanish, Italian or Arabic (right to left).
It can stay on the home screen
If the patient wants, they can add the app to their phone's home screen, with your clinic's logo on the icon: one tap on Android, “Share → Add to Home Screen” on an iPhone.
Want your clinic's own iPhone and Android app as well? We publish it for you as a separate service.
For your team
Your team has no new screen to watch: the link goes out from the patient file, and alerts and tasks show up where your team already works.
One tap to send
The coordinator sends the link from the patient file with a ready-made message in the patient's language, and can stop it or send a new one at any time.
Alerts at the right moment
The patient's coordinator is notified when the patient first opens the link, picks an option or taps “I've landed”. If the patient opens the offer three times in a day, or again after a quiet week, the coordinator gets a “Call now” task.
Documents in the patient file
The passport, ticket, health form and check-in photos go straight into the patient file, with a task to check them. A PDF copy of the health form stays in the file.
Tasks on time
Your team gets a task when the driver's details are still missing the day before arrival, when the health form is still missing 7 days before arrival, and when a check-in photo is due.
Set up once
The doctors come from Treatment Plan's settings. You add your clinic's and the hotels' photos and the “Good to know” notes once. The FAQ, the health form and the aftercare instructions come ready in 7 languages; your doctor approves the health form and the aftercare instructions once.
Questions go to WhatsApp, sensitive files go straight to your server
There is no chat inside the app: your team answers on WhatsApp, where it already writes to patients. The passport, the health form and the photos never pass through WhatsApp.
On WhatsApp
The ready-made message, in the patient's language[TP-01234] Question about option A
- Every screen has an “Ask us” button. WhatsApp opens with what the patient is asking about already written.
- Your team answers on WhatsApp as it does today, and the reply reaches the patient's phone straight away.
- With Avlu WhatsApp, the message lands in your team inbox, next to the patient file.
- A patient without WhatsApp can call or send an email.
Straight to your server
- The app opens from your clinic's own server, and its data stays there.
- The health form, passport, ticket and photos never pass through WhatsApp: the app sends them straight to your clinic's server.
- The app never shows a sent file again; it only says “Received”. Even if the link reached someone else, they would not see the passport or the photos.
- Only doctors and admins see the answers on the health form; a coordinator only sees that it came in and was reviewed.
- The link preview in WhatsApp shows neither the patient's name nor their photo. You can stop the link at any time and send a new one.
- The patient gives explicit consent before the first photo and before the first question of the health form.
A one-time price
The Patient App is added to Treatment Plan: the offer, the plan and the PDF come from there.
- If you have Treatment Plan€3,000The same price in every package; add it at any time.
- Treatment Plan and the Patient App€8,500The price of two apps
Excluding VAT · one-time · no monthly payment to Avlu
It is added to Avlu Complete at the same price: all four apps and the Patient App together cost €13,750. See Avlu Complete
Optional: your own iPhone and Android app
€900 one-time
The same app, with your clinic's name and logo, for iPhone and Android, published from your clinic's own Apple and Google developer accounts. Your clinic pays Apple's yearly and Google's one-time account fees directly, and needs your company's D-U-N-S number.
Yearly Updates & Support is optional from month 13; for Treatment Plan with the Patient App, today it is €1,700 a year, the amount for 2 apps.
Questions about the Patient App
If your question is not here, ask it in the call; we will look at it together.
Does the patient need to download anything?
No. The link opens straight away in the phone's browser. If the patient wants, they can add the app to their home screen, with your clinic's logo on the icon.
Which languages does the app come in?
The same 7 languages as the plan: Turkish, English, German, French, Spanish, Italian and Arabic (right to left). The app opens in the language you send the link in.
Is there a chat inside the app?
No. The patient asks with the “Ask us” button, which opens WhatsApp with what they are asking about already written. Your team answers on WhatsApp as it does today, and the reply reaches the patient straight away.
A patient without WhatsApp can call or send an email.
Who sees the health form?
Only your clinic's doctors and admins. A coordinator only sees that the form came in and that the doctor reviewed it.
The form never passes through WhatsApp: it goes straight to your server, and a PDF copy stays in the patient file. The patient gives explicit consent before the first question. It is an intake form; it does not replace the medical record.
Is there AI in the app?
No. Your doctor reads the answers and the photos, and your doctor replies to the patient.
Can we use it without Treatment Plan?
No. The Patient App is added to Treatment Plan: the options, the prices and the PDF come from the plan, and the trip details from the visit in the patient file. Avlu Complete includes Treatment Plan, so the Patient App can be added to it at the same price.
Can we change the wording in the app?
Yes. You edit the FAQ, the “Good to know” notes and the photos in the settings. The aftercare instructions and the health form come ready; the patient sees them only after your doctor has approved them.
Can we have our own iPhone and Android app?
Yes, as an optional separate service. The app is published with your clinic's name and logo, from your own Apple and Google developer accounts.
Your clinic pays Apple's and Google's account fees directly, and your company needs a D-U-N-S number. You do not need your own iPhone and Android app: every patient can open the app from the link.
See your patient's app with us.
In a short call we go through what your patient sees in the four stages and what your team gets, and answer your questions. You do not need to decide anything at the end of the call.